here is the response I got. I have a feeling it was the owner I dealt with.
Marc, I'm sorry you were made to feel uncomfortable in our shop, Heart's is a supplier of home brew products and although we would love to teach home brewing, it is not possible for us to condense all the info required into a few minutes at our store. We are happy to answer specific question but what you asked was very broad, it is equivalent to, going to the grocery store picking up a chicken, going to checkout and asking the person to explain what else you need and all the procedures to make Coq Au Vin, the only answer is, you have to pick up a book and become educated on the subject first, then we can help with problems you run into or tips. The local brew club is a great resource, they have lots of brew events that will give you some insight into the process.
maybe one or two of my questions were broad, but question like "what should i start out with?" should be answerable. He didn't actually recommend any resources while I was in the store, so I didn't feel he cared about my learning. That and there was no excuse for his being blatantly rude.
I understand it might be frustrating to feel as though you are expected to explain all the details, but I used enough terminology to make it clear I had done some research.
This response does not make me feel any better, and I still don't plan on returning.
I go to Modern Brewer in Cambridge, MA. I've found the staff to be helpful and happy to answer any questions you may have. Yes, they tend to give shorter answers when the store is busy, but they still give you answers. They tend to recommend the kits with malt extract for beginners, as it's easier and cheaper to get started that way. You also need less equipment than you do for all-grain brewing.
"I'm looking to get some starter kit or something, I've never done this before."
A better reply would have been "We carry ingredient kits with canned malt extract over here." Points to the kits. "If you're new I'd recommend you start with an ingredient kit that has all you need to get started, even step-by-step directions! You generally get better results from all-grain, but that can be intimidating for many beginners. Do you already have some equipment, and if so, what do you have?"
That gets you directed to an easy starting point AND gives him an opening to sell you a brewing kit or up-sell you some all-grain brewing equipment.