Because of my work, I often speak on the phone to the people who are in the work team I used to be in, and am shocked at the rules and oversight that goes on. It was going on when I was there too, but I just had never seen it from the outside and thought it fairly normal. So it is rather ironic that I work much harder now with shorter hours and essentially no Big Brother watching than I ever did where I had to clock in and every moment of my day was analysed and any anomalies investigated.
Oh, and I HATE calling American companies, as the customer service is so slippery and grovelling, it's as if they could lose their jobs at any second if they don't figuratively prostrate themselves before any and all callers, that I wonder how those people don't go postal after a few days and feel really bad for them. Plus, that sort of oversell and over-apologizing always makes me feel really dirty afterwards, like these people are so used to just being punching bags and lying in order to get by.