Thanks for posting that. Interesting article. Some thoughts from my sleep-deprived brain (too much pain to get back to sleep yet, probably from getting the arm into a bad position.):
They sound overly aggressive. Not good but not a deal breaker for me.
Flex pricing seems like a good idea. $350 for a short ride is ridiculous, but the rider can choose to not use them, and the real issue then is the lack of adequate public transportation. My two rides were so cheap that I had to add close to a 100% tip to avoid feeling like a stingy asshole. This in spite of the fact that it was raining pretty hard when it was time to come home.
They should be held responsible to some degree for their drivers' actions. But no company accepts responsibility voluntarily. Government needs to legislate.
One of the commenters said that hitchhiking was safer. I last time I hitchhiked I waited two hours for a ride, and the guy who finally picked me up was drunk. I prefer Uber.
I am in Spokane. Everything is safer here than in big cities.
We don't have enough taxis. They are great if you know in advance when you're going to need a ride, and in fact the taxis are better in that case because an on-demand service risks that there might not be a car available. But if you don't know exactly when you're going to need a ride, here in Spokane a typical wait for a taxi is half an hour. I waited 5 or 6 minutes, and was able to see where the car was as it approached.
If they are abusing labor laws that would be my biggest issue with them. I'll support legislation to address that. Meanwhile I'll give good tips. And I'm interested to know more specifics about that.
I love it that they accept ApplePay. I never have to give them my credit card.